🌿 About Arboreal Management

Arboreal Management is a forward-thinking property management company dedicated to providing high-quality affordable and workforce housing throughout the Pacific Northwest. We manage over 5,000 homes with a strong sense of integrity, care, and commitment to lasting community impact. Our team values transparency, innovation, and delivering exceptional experiences for our residents, partners, and stakeholders.

About the Resident Support Specialist Remote Position – Affordable Housing

We are seeking a compassionate and solutions-focused Resident Support Specialist to join our remote team. In this vital role, you will be the primary point of contact for residents, delivering prompt, friendly, and effective support across a range of topics—from maintenance requests to community resources. You'll play a central part in fostering positive resident relations, supporting housing stability, and reinforcing our mission to create thriving, opportunity-rich communities.

🌱 Why This Resident Relations Role Matters

• Impact: Your work will directly help residents feel heard, supported, and empowered to maintain their homes and well-being.
• Growth: Join a fast-growing organization where your ideas and contributions shape our resident services and culture.
• Meaningful Connections: Build relationships with residents, property teams, and community partners while making a difference.
• Remote Flexibility: Enjoy the convenience and autonomy of working from anywhere in the PH.

🛠️ Key Responsibilities – Remote Resident Support and Services

• Respond promptly and professionally to resident inquiries via phone, email, and resident portal.
• Triage maintenance requests and escalate urgent issues in collaboration with property site teams.
• Provide information and support related to lease questions, rent payments, community events, and local resources.
• Document all resident interactions and follow-ups in property management systems with accuracy and attention to detail.
• Identify opportunities to improve the resident experience and escalate feedback or recurring issues to leadership.
• Work closely with property managers, compliance, and maintenance teams to resolve problems efficiently.
• Assist with onboarding new residents and supporting lease renewal communications.

✅ Qualifications – Resident Support Specialist Requirements

• 1+ year of experience in customer service, property management, social services, or a related field.
• Exceptional communication and active listening skills, with a friendly and empathetic approach.
• Comfort navigating technology, including Microsoft Office, CRM, and property management software.
• Ability to multitask and adapt in a fast-paced, remote environment.
• Strong organizational, problem-solving, and documentation abilities.
• Bi/multilingual skills are a plus but not required.

🚀 What We Offer – Benefits and Culture

• Competitive, market-aligned pay and a generous benefits package.
• Remote-first work flexibility and tech support to help you succeed at home.
• Supportive, mission-driven company culture that values innovation, growth, and diverse perspectives.
• Opportunities for career advancement and training in affordable housing, compliance, and resident services.

How to Apply – Join Our Remote Resident Support Team

If you are passionate about supporting others and want to make a meaningful impact in affordable housing, we encourage you to apply. Please submit your resume and a brief cover letter explaining why you're excited about this Resident Support Specialist opportunity with Arboreal Management.

Arboreal Management is committed to building an inclusive, equitable team. We encourage applicants of all backgrounds, identities, and abilities to apply.